Privacy Policy

1. Introduction

At Gruporojashernandez, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile top up and recharge services. By using our platform to top up your phone, recharge mobile devices, or access our international mobile recharge services, you agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

When you top up mobile phones or use our recharge services, we may collect:

• Your name and contact information
• Mobile phone numbers for top up and recharge transactions
• Payment information for processing mobile recharge payments
• Account credentials for accessing our top up services
• Transaction history related to prepaid top up activities

2.2 Technical Information

We automatically collect certain technical data:

• IP address and device information
• Browser type and operating system
• Usage patterns on our mobile online recharge platform
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information to:

• Process your mobile top up and recharge requests efficiently
• Facilitate international mobile recharge transactions
• Verify phone numbers for top up services
• Send transaction confirmations for your mobile recharge activities
• Provide customer support for top up and recharge issues
• Improve our prepaid top up services and user experience
• Comply with legal and regulatory requirements
• Prevent fraudulent activities in mobile recharge transactions

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

We work with trusted third-party providers to facilitate mobile top up services, process payments for recharge transactions, and maintain our platform infrastructure.

4.2 Mobile Network Operators

To complete your top up mobile phone requests and recharge mobile services, we share necessary information with relevant mobile network operators and carriers.

4.3 Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure the security of our mobile recharge platform.

5. Data Security

We implement robust security measures to protect your personal information and transaction data. Our mobile online recharge platform uses industry-standard encryption, secure payment processing, and regular security audits to safeguard your data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our top up and recharge services, comply with legal obligations, and resolve disputes. Transaction records for mobile recharge activities are typically retained for accounting and regulatory purposes as required by applicable laws.

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information stored in our systems
• Correction of inaccurate or incomplete data
• Deletion of your personal information (subject to legal requirements)
• Restriction of processing in certain circumstances
• Data portability for your mobile recharge transaction history
• Objection to certain types of data processing

To exercise these rights or if you have questions about your data, please contact our customer support team.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience with our mobile top up services. These technologies help us remember your preferences, analyze usage patterns, and improve our platform performance. You can manage cookie preferences through your browser settings, though this may affect some functionality of our recharge services.

9. International Transfers

As we provide international mobile recharge services, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during such transfers, in compliance with applicable data protection laws.

10. Children's Privacy

Our mobile top up and recharge services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or by email. Your continued use of our mobile recharge services after such changes constitutes acceptance of the updated policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: